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Home > Store Policy
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Payment Method
We accept MasterCard, Visa, Discover, American Express, PayPal, Wire transfers and check when paid in advance.
Privacy Policy
Our policy is straight forward. We respect your privacy plain and simple. Under no circumstances will we release any information about our customers or mailing list subscribers. Not your name, email address, phone number or any other information we ask you for to fulfill an order.
Sales Tax
Faucet Guy™ collects sales tax for only those orders shipped to Massachusetts. We do not charge or collect sales tax on orders shipped to any other location.
Shipping
Most orders are processed within the same business day from original receipt of order, and approval of payment. We offer several options for shipping orders. Our website is set up to offer you UPS shipping. All shipping charges will be indicated on your order form. We have the right to substitute UPS as the carrier depending on shipping location. We will always substitute with the identical form of shipping; ie: if you paid for overnight shipping, you will receive item the following business day, if you paid for 3 day, you will receive item on 3rd business day.
UPS and Freight deliveries are generally not available on Saturday or Sunday. Contact us for special rates if Saturday delivery is desired for smaller items, such as faucets. 2 day and overnight deliveries carry an additional charge, when available. Orders containing large items (toilets, whirlpools, etc.) will ship via common carrier and should arrive within 5-15 days. Shipping to Alaska, Canada, Hawaii, Puerto Rico, or US territories is quoted on a per order basis.
Common Carrier Services: Larger items such as whirlpool baths require delivery by private trucking firms (common carrier or freight carrier). These companies may call you in advance to arrange a delivery time. It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. If a product appears to be damaged to the point that it cannot be used - do not accept it.
Whenever we offer free shipping, product will be sent by UPS Ground.
All FREE shipping offers only includes the continental United States of America, not Hawaii, Alaska , Puerto Rico or APO/FPO addresses
For any additional information regarding our shipping policy email us utilizing our Contact Us page or call us.
Return & Exchange
Discontinued items can NOT be returned.
No returns on orders less then $50 (not including taxes and shipping).
Upon receipt of merchandise inspect product carefully. Should you find that the product does not meet your expectations, or satisfaction, contact us immediately. Please tell us your concerns and we will may make every effort to satisfy your purchase. We will not accept any returns on any items listed as discontinued, special order items, or items held for more then 14 days. Obviously we will exchange any item which was delivered defective or in the rare instance of shipping the wrong product.
We will accept stock items returned within 14 days of receiving it. Item MUST be in new condition, Installed units are not considered new condition. Subject to a 25% restocking fee. The customer is responsible for all shipping charges related to returns.
To return items follow the instructions below:
Call us or email us from our Contact Us page for a return authorization number, and in it, describe briefly the reasons for your requested return. You must receive an RMA# before you return any goods to us, the RMA# must appear on your return packing label. Merchandise without an RMA# will be refused, and no credit will be issued. RMA#'s are valid for ten (10) days from date of issuance.
DO NOT ship anything back until you receive the proper warehouse address to ship back to - we utilize many warehouses across America.
All returned/exchanged merchandise must be in original factory condition and must include, all accessories, packing material, inserts, manuals, warranty cards (not filled-out) the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns. No return will be accepted if it is sent back in its original box only, meaning that all products will be in their original box inside the packing box.
WE WILL NOT ACCEPT BACK ANY FAUCET, SINK OR PLUMBING SUPPLY THAT HAS BEEN INSTALLED.
Cancel an order
Orders can be canceled as long as it has not been processed for shipping. Once an order has been packaged it goes on a large pallet for the shipping company to pick up. Pallets are permanently wrapped with heavy-duty plastic and once a package is on a wrapped pallet it cannot be canceled. At that point your only option is the return/exchange policy. Refused orders will be treated like a return. Factory/Special orders cannot be canceled or returned.
Log Files
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Comcast Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit our site.
Manufacturer Warranty
Faucet Guy™ sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. No matter where you live within the U.S. (and many other parts of the world), the manufacturers provide complete and documented warranties with every product. If you have purchased a product from us and you find it to be defective within the first year of use, please contact the manufacturer direct. If you need additional help our customer service department is available for assistance with your warranty claim.
Warranty
THE BUYER'S SOLE AND EXCLUSIVE WARRANTY, IF ANY, IS THAT PROVIDED BY THE PRODUCT'S MANUFACTURER. SELLER MAKES NO EXPRESSED OR IMPLIED WARRANTIES. SELLER HEREBY DISCLAIMS ALL EXPRESSED OR IMPLIED WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, AND IN NO EVENT, WILL SELLER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE OR ANY OTHER LOSS, DAMAGE, COST OF REPAIRS OR INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR LIQUIDATED DAMAGES OF ANY KIND, WHETHER BASED UPON WARRANTY, CONTRACT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION ARISING IN CONNECTION WITH THE DESIGN, MANUFACTURE, SALE, TRANSPORTATION, INSTALLATION, USE OR REPAIR OF THE PRODUCTS SOLD BY SELLER. BUYER HEREBY ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES, AND IN NO EVENT, SHALL SELLER'S LIABILITY, IF ANY, EXCEED THE NET SALES PRICE OF THE DEFECTIVE PRODUCT(S); NO ADDITIONAL ALLOWANCE SHALL BE MADE FOR THE LABOR OR EXPENSE OF REPAIRING OR REPLACING DEFECTIVE PRODUCTS OR WORKMANSHIP OR DAMAGE RESULTING FROM THE SAME. EXCEPT AS EXPRESSLY SET FORTH IN THIS PARAGRAPH, ALL PRODUCTS AND/OR SERVICES PROVIDED BY SELLER AND ITS EMPLOYEES AND AGENTS ARE PROVIDED "AS IS," "WHERE IS," AND "WITH ALL FAULTS." |
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